our policies

SCHEDULING SERVICE

Please use your client portal or call 678-556-9229 to schedule care for your pet. Office hours are Monday–Friday, 8am–6pm. Voicemail messages are monitored after hours for emergencies and urgent requests. Please schedule service as far in advance as possible. A service charge of $20 will apply to all visits requested for the same day or after normal business hours. You will receive an email confirming service for your pet.

RECONFIRMATION

Pet Sit Girls will reconfirm your service 1 day prior to the start of service. You will receive a copy of your invoice as confirmation, even if it has already been paid. If you do not receive a reconfirmation, please reach out through your client portal or call 678-556-9229 to confirm your pet’s reservation.

CANCELLATION

We require a 12-hour notice for cancellations with the exception of emergencies. We will credit your account if payment has been made in advance.

PAYMENT

Pet Sit Girls would prefer payment prior to services rendered.  We accept cash, checks (made payable to Pet Sit Girls) and all major credit cards.

RETURNING HOME

Regardless of the time, please notify Pet Sit Girls as soon as you return home — this is of the utmost importance. You can reach us through your client portal or by calling 678-556-9229. We need to know that you have arrived home safely and that your pet is back in your care. If we have not heard from you by the next scheduled visit, we will attempt to contact you. If you cannot be reached, we will conduct a PET SAFETY CHECK at your home in the best interest of your pet — and you will be charged for the visit.

LOCKS, ALARM CODES, PET CARE

If you have made any lock or alarm code changes since Pet Sit Girls last visit, it is critical that you notify us of these changes. In addition, please inform us as to any changes in the care or medical needs of your pet so that we may provide the best possible care.

EMERGENCY CONTACTS

Please provide Pet Sit Girls with as much contact information before you leave town so that we are able to reach you.